Frequently Asked Questions

We've organized the things you want to know about Ming into categories. If you can't find what you're looking for, feel free to contact us.

General

Usage & Access

Packages & Modules

Pricing & Contracts

Setup & Onboarding

Integrations

HR Processes

Employee Engagement & Analytics

Security & Compliance

Why Ming?

Support

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Frequently Asked Questions

General

What is Ming?

What problems does Ming solve?

Is Ming an HR software or an internal communication app?

Which industries is Ming suitable for?

What company sizes does Ming support?

Can I get references from companies using Ming?

Usage & Access

Can field and blue-collar employees use Ming?

How do employees without an email address log in?

Which devices and operating systems support Ming?

Are employees required to download the app to their personal devices?

Is Ming multilingual?

Will employees actually engage and use the app?

Packages & Modules

What packages does Ming offer?

Can I purchase only the modules I need?

Which modules are included in Ming?

Can I add modules later?

How do I choose the right package?

Can customized modules or screens be built for our company?

Pricing & Contracts

How is Ming's pricing determined?

What is included in the base pricing?

Are payments billed monthly or annually?

What happens if employee headcount changes during the year?

Is there a minimum contract duration?

Are there setup fees or hidden costs?

Can we try Ming or request a live demo?

Setup & Onboarding

How quickly can Ming be deployed?

What is required from our side for setup?

How do we import existing employee data?

Is formal employee training necessary?

Do we receive dedicated onboarding support?

Integrations

Which HR and ERP systems integrate with Ming?

Which integration methods are supported?

Is the integration bidirectional?

What if our proprietary system lacks an existing connector?

Can Ming be used without core integrations?

Who monitors and maintains the integrations?

HR Processes

Which HR processes can be managed on Ming?

Does Ming replace our current HR software?

How are leave requests managed?

How are advance and expense requests handled?

Can we configure approval hierarchies independently?

Can employees view payslips securely in Ming?

Can Ming track daily attendance and shift punch-ins (PDKS)?

Are approved requests automatically posted to accounting or HR?

Employee Engagement & Analytics

How is employee satisfaction measured?

What analytics and reports are provided?

How can survey participation be maximized?

How does gamification work in Ming?

What can employees do with their earned points?

Can colleagues send recognition and kudos to each other?

How are continuous improvement ideas collected?

How does Ming support Occupational Health and Safety (OHS)?

Security & Compliance

Is Ming compliant with KVKK and GDPR?

Does Ming hold an ISO 27001 certificate?

Where is corporate data hosted?

Is our data encrypted?

Who can access our company data?

Is there additional protection for sensitive data like payslips?

How is system security validated?

What happens to our data upon contract termination?

Why Ming?

What sets Ming apart from other workplace apps?

Which legacy tools can we replace with Ming?

How can we measure the ROI of Ming?

Support

How can we reach post-sale technical support?

Is customer support billed separately?

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